Consumoteca.com is a web portal with +4 000 free contents on Consumer protection in Spain. Consumoteca was founded in 2009 by Juan del Real, consumer protection champion.
Since September 2009, Consumoteca has been participated by a group of professionals from consumer law, health, economics and finance (Juan, Eva, Fernando, Martín, María, Belén, Eva R., Juan T, Alicia, Jesús, etc.). We keep alive the contents of this web with news and current issues that affect us as consumers in Spain:
In Consumoteca you will find:
- Practical content to make your life as a consumer or user easier and help you choose well.
- Contracts and templates for housing, automobile, telecommunications, etc.
- Tips and experiences from other consumers so that the same thing does not happen to you.
- Very little publicity, enough to keep this Community of consumers alive.
- A language of the street, without entanglements or expert terminology.
You also have the word. Your lived experiences and the contents that you want to make us arrive as an expert in your world are welcome.
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Hi,
Thank you for your valuable content!
I have a question:
I bought a stainless steal thermos at TEDI store but found out that it doesn’t keep the hot beverage hot up to 8 hours like advertised on the product so I want to return it. I asked the sells person in the store (in the city of Vic in Girona province) if I could return it in case that it can’t keep the liquid hot. I told her I had this problem years ago when I bought 2 units at TEDI in Valencia but never bother returning one of them as only one didn’t work and instead of a yes or no answer she said this: “that so far customer didn’t return or exchange any of these thermos so that means that they are doing what they’re supposed to, so her guess is that the thermos will be working fine”. That was her response instead of responding to my question by “yes” or “no” or “you can exchange it” so sure enough when I’ll go back to return the thermos she’ll refuse the return. If that’s the case I will ask for a complaint form; what should I do if she says that they don’t have one? Than what should I do right there at the store?
Thank you indeed.
Hi Ingrid
It seems the product is faulty so first send an email claiming for reimbursement to TEDI Customer care, claiming a faulty product
https://www.tedi.com/es/contacto/formulario-de-contacto/
If they do not accept inform yourself before the OMIC of VIC, which is a local information bureau for consumers, free of charge:
https://www.diba.cat/es/web/consum/-/oficina-comarcal-d-informacio-al-consumidor-d-osona
There you can both fill up a complaints form (hoja de reclamaciones) and claim for a consumer arbitration (arbitraje de consumo) to solve the dispute. The problem is that arbitration is voluntary for both parties. They might not accept.
Good luck